Adam Powers' Resume (Last updated March 4th 2008)

To benefit both myself and my potential employer through the application and refinement of my unique and developed skills in computer repair, maintenance, and customer service, with an emphasis on bringing a friendly and engaging personality to any work environment I inhabit.

I am currently seeking an hourly rate of $20-$25 or salaried range of $40-$60,000 a year, with the understanding of providing only the highest quality of performance and work ethic.

Proficient in all Microsoft operating systems (DOS, Windows 3.1, 95, 98SE, 2000, XP, 2003, Vista [beta]), Linux (Gentoo and Debian derivatives), and MacOS (9, 10), including networking between them;

Skilled in building, repairing and upgrading hardware of all modern and aging desktops and notebooks from assorted vendors;

Advanced understanding of wired/wireless networking protocols and related hardware;

Competent web/graphic designer with solid experience in (X)HTML/XML, CSS, PHP, SQL, Javascript, and Photoshop;

Superlative oral and written communication abilities, extremely fast typist (115 WPM with ~0 errors), and excellent interpersonal skills.

Current duties are similar to previous repair positions, with the inclusion of medium-sized (230-node) Windows Server 2003 network administration.

Continued all previous duties of in-store position prior to promotion with the additional expectation of forming a relationship with the client, recommending and performing additional services, and completing the original service within a strict time limit.

Performed all manner of installation, troubleshooting and support of wired and wireless networks, ranging from home setups with standard encryption to business-level setups encompassing 6+ computers on a Windows Server 2003 domain and terminal services/VPN clients.

Provided personalized, one-on-one training on a wide variety of subjects, including basic, intermediate and advanced computer operation, digital camera and camcorder usage, digital photo and video manipulation and web design. Whenever a particular model of product was not immediately familiar, expected to learn on-the-fly and provide a competent overview of salient features to the client without a noticeable gap in comprehension.

Led district (including stores in Oxnard, Thousand Oaks, Westlake Village, and Simi Valley) in customer satisfaction, revenue and efficiency rates multiple times, and during a high point, ranked 14th out of 3000 employees with the same job description.

Performed assembly, disassembly, component testing/repair, and upgrades of both notebook and desktop systems from virtually all vendors, as well as operating system repair on all versions of Windows and MacOS, including in-depth malware removal, diagnosis and resolution of hardware/software conflicts, registry/file system tuning and repair, and customization of settings to customer specifications.

Became primarily responsible for closing duties, including department maintenance, shipping/receiving of warrantied products to vendor locations, and eventually gained assistant supervisor-type responsibilities such as schedule creation, customer followup, and candidate interviews.

Presented with store achievement award for innovative contributions to the department, completing repairs quickly and efficiently, and extremely high customer satisfaction at both the repair window and the sales floor.

Provided freelance technical support to local individuals through word-of-mouth, including malware removal, data backup/transfer/restoration, operating system repair, installations, and upgrades.

Offered high-quality web design with included hosting to both individuals and local small businesses.

Associated Student Government of Oxnard College; Senator (2003-2004), President (2004-2005).

Responsible for directing Executive and Senatorial Board of 10-15 members, allocating budgets in excess of $100,000, mediating concerns between students and faculty/administration, overseeing community involvement campaigns, and spearheading lobbying efforts for student issues at both the state and federal level, including presentations at the offices of Senators Sheila Kuehl and Tom McClintock at Capitol Hill and Washington, D.C.

Available upon request.