Adam Powers' Resume (Last updated April 1st 2009)

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ADAM POWERS

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INTRODUCTION 
I offer a very strong background in computer repair, system administration, customer service, and sales. I'm friendly, an excellent communicator, and I learn exceedingly quickly.

In return, I'm looking for an employer that will give me challenges to rise to, allow me to better myself by developing new skills that can also benefit the company, and acquire responsibilities as the job demands.

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SKILLS 
OPERATIONAL
  • Superlative oral and written communication abilities
  • Extremely fast typist: 115 WPM with ~0 errors
  • Excellent interpersonal and conflict mediation skills
  • Able to effectively communicate with laypeople about technical subjects in non-technical terms

PLATFORMS
  • Microsoft: DOS, Windows 3.1, 98, NT, XP, Vista, Server 2000, Server 2003
  • Linux/Unix: Red Hat Enterprise Linux 4-5, Debian, Ubuntu, Knoppix, SunOS/Solaris 7-10
  • Mobile: Windows Mobile 5-6, PalmOS, embedded Linux

SOFTWARE
  • Domain: Active Directory, Group Policy Objects
  • Security: Symantec, McAfee, NOD32, advanced malware removal techniques
  • Email: Exchange 2000-2003
  • Virtualization: VMWare ESX/Server
  • Thin Client: Citrix MetaFrame, Microsoft Terminal Services
  • Productivity: All Microsoft Office and OpenOffice products
  • Backup: Legato Networker
  • Scripting: Shell, batch, VBS

HARDWARE
  • Diagnosis, repair, and dis-assembly of workstations, notebooks, and servers
  • Diagnosis and repair of hardware- and software-based RAID arrays

NETWORKING
  • Wired: Working knowledge of routing and network protocols, installing and configuring switches, installing ethernet patch panels and running network cable
  • Wireless: Consumer A/B/G/N routers, enterprise wireless switches, third-party firmware configuration

WEB
  • Languages: (Advanced) CSS, (X)HTML; (Novice) PHP, SQL, JavaScript
  • Software: Notepad++, FrontPage, DreamWeaver, Apache, IIS, MySQL
  • Systems: Blogging, CMS, CRM, Wiki, and "Web 2.0" technologies

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WORK EXPERIENCE 

Vitesse Semiconductor Corporation

November 2006 - March 2009
Associate System Administrator
Wide variety of experience in a rich, multi-platform, "many hats" environment. Primary responsibilities included imaging, configuration, deployment, and repair of workstations, notebooks and servers, employee support through help desk tickets, and assistance with network maintenance.

Responsibilities soon grew to include leading more complex projects, working with tape backups, managing both the corporate anti-virus and mobile email solutions, influencing IT policy, presenting training sessions on areas of expertise, and participating in an on-call rotation for network emergencies, in addition to developing skills on an as-needed basis to complete specific tasks.

Presented with multiple achievement awards for customer satisfaction and successfully driving key projects.

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MJP Computers

August 2006 - November 2006
Technician
Similar duties to Best Buy position, with the addition of managing the 250-node Windows/Active Directory network of a client school.

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Best Buy / Geek Squad

August 2004 - August 2006
In-Store Technician / On-Site Technician
Performed a wide variety of hardware and software support for both notebooks and desktops from all vendors, running virtually every mainstream operating system. Later promoted to on-site technician. In new role, continued all previous duties of in-store position with the addition of on-site hardware and software support, technology lessons, network setup, domain creation, and training new hires.

Presented with multiple achievement awards for customer satisfaction, sales, and innovation, as well as recognition for leading both the district and the entire company in revenue goals.

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Self-Employed

March 2001 - Present
Technology Consultant
Providing freelance technical support and consulting to local individuals and businesses, assisting business owners in developing a viable technology strategy, and completing short-term projects as needed.

Able to cease these operations at the request of employer should they prove to be a conflict of interest.

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EDUCATION 

Oxnard College

Associate of Arts in Psychology

 

University of California, Santa Barbara, September 2009 - September 2011

Working towards Bachelor of Arts in Psychology

 

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OTHER ORGANIZATIONS 
Associated Student Government of Oxnard College; Senator (2003-2004), President (2004-2005)

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REFERENCES 
Available upon request.

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